Covid-19 Update 18th May 2020
May 18, 2020

Sexual Health 4 Herefordshire Covid-19 Pandemic Information

Due to the current coronavirus outbreak, we have had to make some changes to how we deliver our services at Sexual Health 4 Herefordshire.  Following the national guidance (BASHH & FSRH) we have introduced a new telephone triage line.

If you have symptoms, concerns about your sexual health or contraception then please call us on 01432 483693 (option 1 or 2) – Your call will be answered by a trained Healthcare professional who will ask you some key questions about your health and well-being. If you require further support you will be called back by one of our nursing team and if appropriate, offered an appointment to attend the service.

In order to keep you safe and maintain social distancing measures in our clinical areas, we will be offering booked appointments rather than a walk-in service (unless you are a young person or you have concerns about your safety). The door to the clinic is now on a buzzer and will be answered by a member of the team who will ask you some quick coronavirus symptom questions and explain what to do next. Please be mindful to attend your appointment on time.

Our priority is to make sure you are seen as quickly as possible by the most appropriate clinician. We will continue to provide booked appointments for people with symptoms, PrEP and contraceptive advice or treatment. A member of the team may call you before your appointment to ask some questions related to your current health status to make your visit as easy as possible.

We have extended our online home testing service. This means that if you have no symptoms or would like a routine sexual health check, you can order a test online here. Please be aware that the current pressures on Royal Mail postal services have meant that kits may take a few days longer to be processed.

We appreciate your consideration and support in helping us to keep you and our team safe.